JK99 is committed to protecting the privacy and data security of every member. This document clearly explains how we collect, use, store, and protect your information.
Six core principles underpinning JK99's approach to protecting members' personal data.
All data transmitted between your device and jk99 servers is protected with 256-bit SSL encryption. This means sensitive information such as your banking details and passwords cannot be read by any third party.
Only authorized personnel may access member personal data, and solely for legitimate purposes such as processing transactions or resolving complaints. All access is logged and audited on a regular basis.
JK99 has never and will never sell member personal data to any third party for marketing or commercial purposes. Your data belongs to you — we only use it for purposes you have consented to.
Your personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and regular backups. Our infrastructure is designed to prevent any data breach.
As a jk99 member, you have the right to access, amend, or request deletion of your personal data at any time. Your request will be processed within 5 business days through our support team.
JK99 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards, ensuring all our data management practices remain within applicable legal boundaries at all times.
At JK99, we believe member trust is our most valuable asset. Without it, nothing else matters — not the wins, not the promotions, and not the exceptional gaming experience. That is why we invest seriously in building a data management system that is transparent, secure, and accountable.
This Privacy Policy is written in plain language because we want you to genuinely understand what happens with your data — not just sign a document you never read. We respect your privacy rights and are committed to protecting them at every step.
JK99 collects several categories of information from members to ensure the platform operates smoothly, securely, and fairly. Below is a detailed breakdown of the types of information we collect:
This information is collected when you register an account, update your profile, or communicate with us:
When you use the JK99 platform, our systems automatically record certain technical information:
Every piece of data we collect has a clear and legitimate purpose. jk99 does not collect data merely to store it — each item of information is used specifically to enhance your experience or fulfil our legal obligations.
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account registration and management | Name, email address, phone number | Contract performance |
| Deposit and withdrawal processing | Bank details, transaction history | Contract performance |
| Identity verification (KYC) | MyKad, supporting documents | Legal obligation |
| Fraud prevention and security | IP address, device data, activity | Legitimate interest |
| Customer support | Communication records, account history | Contract performance |
| Marketing communications (with consent) | Email, phone number | Consent |
| Platform analytics and improvement | Anonymous usage data | Legitimate interest |
JK99 does not sell members' personal data to any third party. However, there are limited situations where we need to share information with certain parties to ensure our services function properly:
Transaction details are shared with licensed banks and e-wallet providers to securely process deposits and withdrawals.
JK99 will disclose information to authorities when required by law, such as in cases involving financial crime investigations.
Our technical infrastructure service providers may access data within a limited scope solely for system maintenance and security purposes.
To ensure fair play, licensed audit bodies may access certain data within a mutually agreed audit scope.
JK99 uses cookies and similar technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:
These cookies are required for core platform functions such as login authentication, session security, and page navigation. Without them, the platform will not function properly. These cookies cannot be disabled.
These cookies collect anonymous information about how you use the platform — which pages are visited most frequently, how long you spend on a page, and where you click. This data helps us understand what works well and what needs improvement.
These cookies remember your preferences such as language, display settings, and game preferences so you do not need to reconfigure your settings each time you log in.
These cookies help us detect suspicious activity, prevent unauthorized access, and protect your account from unauthorized login attempts.
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help section.
Data security is an absolute priority at JK99. We continuously invest in technology and processes to ensure your data is protected at all times. Key security measures we implement include:
As a jk99 member and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you. This request will be processed within 5 business days.
If any of your data is inaccurate or outdated, you have the right to request a correction. We will update your records promptly.
In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations to retain specific records.
You may object to the processing of your data for direct marketing purposes at any time, and we will stop immediately.
You have the right to receive your personal data in a machine-readable format, allowing you to transfer it to another service if needed.
In certain situations, you may request that we restrict how we process your data while a dispute is being resolved.
To exercise any of these rights, please contact the jk99 support team via Live Chat or email at [email protected]. We will respond within 5 business days and resolve your request within 30 business days.
JK99 does not retain your personal data longer than necessary for the original purpose of collection. The retention periods we follow are as follows:
Once the retention period expires, your personal data will be securely deleted using methods that ensure the data cannot be recovered.
JK99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any material changes will be communicated to you via:
The "Updated" date at the top of this document will always reflect the date of the latest version. Continued use of the jk99 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how jk99 handles your personal data, our privacy team is here to help:
We are committed to responding to all privacy-related inquiries within a reasonable timeframe and with full transparency. Your satisfaction and trust are our top priority.
Nine principles that underpin every decision we make regarding the management of members' personal data.
We clearly inform you why we collect data, how it is used, and with whom it is shared — no hidden terms or undisclosed practices.
We only collect data that is genuinely necessary for a specific purpose. If certain information is not required, we do not ask for it.
Your data is only used for the purposes stated at the time of collection. We do not change the purpose of use without notifying you first.
We strive to ensure that the data we hold is accurate and up to date. You may update your information at any time through your account profile.
Data protection is not a one-time project — it is an ongoing process involving continuous monitoring, testing, and improvement.
When data is no longer needed, it is deleted using methods that ensure it cannot be recovered by any party.
You are in control of your data. We make it easy to access, correct, or delete your information whenever you choose.
All our data management practices are designed to comply with PDPA 2010 and applicable related laws in Malaysia.
Every jk99 team member who handles personal data undergoes privacy training and is bound by strict internal policies on data management.